Privacy & Legal Policies



LinkPlas Ltd values your privacy
LinkPlas considers the guarding of your privacy as of the upmost importance. This Privacy Policy Statement states our commitment to maintaining your privacy.

The Privacy Statement says:

• what personal information we collect
• why we collect personal information
• who can access your personal information, and
• what rights you have in relation to the personal information we hold.
This privacy statement is issued in accordance with the requirements of New Zealand legislation

Reasons for collecting information
LinkPlas only collects such information as is necessary to conduct business with you. You will always know what information is being collected, and will have the option to choose how LinkPlas utilises your information to communicate with you. We will only collect information by lawful and fair means and not in an intrusive way.

LinkPlas will only use personal or business information you have supplied in order to:
• provide better customer service to you
• perform authorised financial transactions with you and your associated financial institutions
• operate our business as it pertains to you
• keep you informed about LinkPlas products and services
• fulfil legal and regulatory obligations.

How we use your information
LinkPlas uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment, product design and customer support

Product promotion
LinkPlas needs to be able to contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers. (you may, however, notify us at any time that you do not want to receive any marketing communications from LinkPlas.)

Order fulfilment
When ordering products and services, you must provide contact information (such as name and delivery address) and financial information in order for a Credit Account to be opened. LinkPlas uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product design
LinkPlas recognises the importance of confidentiality when creating new designs. This confidentiality will be supported by documentation signed by both parties when it has been agreed that a design will be developed.

Customer support
An approved Account Application supplies us with all of your contact details. This allows our support consultants to provide you with quality advice relevant to your particular situation when you call LinkPlas Customer support. If design, samples or documentation need to be emailed or posted to you, our Customer support has all the information needed to ensure fast and efficient service.

LinkPlas website access
Many useful services are currently available at the LinkPlas website and more services are being planned. Our website may contain links to other sites belonging to third parties and are beyond the control of LinkPlas. Please note that we cannot guarantee or be responsible for the privacy practices of websites other than LinkPlas.

Accountability and legislative compliance
LinkPlas informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. LinkPlas will take appropriate disciplinary measures to enforce privacy responsibilities of its employees. If LinkPlas contracts with external service providers to provide service support, in the form of design, manufacture or tool making, LinkPlas will require them to conform to this LinkPlas privacy statement.

This LinkPlas Limited Privacy Statement has been developed in accordance with relevant national privacy legislation.

Correction of problems
If you have any questions or you believe that LinkPlas has not adhered to this Privacy Statement, please contact our Privacy Officer. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.

In the event that you need to confirm, update or correct your personal or business information, you can call, fax or mail changes to your personal or company information to our Albany office. We may require proof of your identity before taking action on any such request.

Changes to this privacy statement
Changes to this Privacy Statement may be made from time to time and will be available on the LinkPlas website. Any queries or comments about this Privacy Statement should be directed in the first instance to our Privacy Officer – Steve Morrison, Managing Director

If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
Phone 04 472 2059
Fax 04 472 7516